Question: How quickly will my tours be online?
Answer: Virtual Tours are typically processed within 24 hours of being photographed. There may be a delay if
your tour is shot over a weekend
Question: Are your tours MLS compliant?
Answer: Yes. We offer multiple viewing formats for each virtual tour. The different formats are viewable by
clicking on unique links that we can provide. Each type of tour has a varying degree of feature restriction so
as to allow you to use the tour with the most features while still while meeting the requirements of your local
MLS.
Question: When will my virtual tours expire?
Answer: Your virtual tours will each expire after a 12 months period of time. Each virtual tour can be renewed
on an annual basis.
Question: How many scenes can be included in each tour?
Answer: The tour window supports 30 scenes in any combination of full 360, partial 360 or still images. If you
have renderings instead of photos, we can add them as well or in addition to actual photos. Please see the
order section of this website for tour packages and pricing.
Question: Is it possible to exceed the 30 scene limit and if so, how much would the
additional cost be?
Answer: Yes, it is possible to exceed the 30 scene limit. Please see the order section of this website for tour
packages.
Question: Can I change the skin and text colors of my tour windows?
Answer: Yes. You can choose any color you wish for the skin and text colors of your tour windows.
Question: If I change my company or contact information, do I have to recreate my
tours?
Answer: No. If you change your contact information, you simply need to let us know and we will update the
changes in your online profile. All of your tours will automatically update and the existing links to the tours will
remain the same.
Question: Is there an additional charge for the setup of real estate tour
templates/skins by your logo staff?
Answer: There is no additional charge for the setup of real estate tour templates or skins.
Question: How much does an audio narrative clip cost?
Answer: Free streaming audio clips are available. Please contact us for pricing for audio narration on a virtual
tour.
Question: Can I place a link to a map of the property location on my tours?
Answer: Yes. A link to a map of the property is automatically generated.
Question: Can I place a floor plan on my tour?
Answer: Yes. You can include a floor plan as one of your images within the view screen on the tour window.
Question: Can I place a printable flyer on my tour?
Answer: This feature is included with all our tour packages.
Question: Where do you link the tours out to?
Answer: We will supply you with the links to your virtual tours so that you can place them onto your website
and Realtor websites.
Question: What method of payment do you accept?
Answer: We accept Visa & Mastercard . Tours are charged to your card when we send you the links or we
upload the tour
